Refund policy

At Essência Árabe, we work to ensure the highest quality of our products and the satisfaction of our customers. If an exchange or return is required, the following conditions apply.

Right of Withdrawal

For distance purchases (online), the customer has the right to withdraw within 14 days of receiving the order, pursuant to Decree-Law no. 24/2014 of 14 February.

However, for reasons of hygiene and health protection, this right does not apply to perfumes and other sealed goods that have been opened after delivery, in accordance with applicable law.

Exchanges

We accept exchanges provided that:

The product remains sealed, shows no signs of use and is in its original packaging; it is returned in the same condition in which it was delivered.

After the item has been received and inspected, it may be exchanged for another product available from Essência Árabe.